Returns & Exchanges
Due to the perishable nature of our giant, fresh-baked cookies, we cannot accept physical returns once the product has left our kitchen. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund.
Inspect Your Delivery
Please check your cookie box immediately upon arrival for any signs of transit damage or quality concerns.
Capture a Photo
Take a clear photograph of the damaged product or the incorrect items received to help us improve our packaging and service.
Contact Our Team
Email our support team within 24 hours of delivery with your order number and the photos attached.
Resolution Process
Our team will review your request within one business day to issue a full refund to your original payment method or ship out a fresh batch of cookies.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing